Last updated: November 2, 2026
Hidden Pet Fence of NY (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose information through pupny.com and dogfencealbany.com, and when you contact us by phone, text message, email, or online form.
Information We Collect
When you request an estimate, submit a form, contact us, or use our services, we may collect your name, email address, telephone number, property or mailing address, and other information you choose to provide.
We also collect information about your interactions with our websites and communications. This may include your browser and device information, IP address, pages visited, referring websites or advertisements, and the dates and times of your visits.
How We Use Information
We use information to:
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Respond to questions and estimate requests.
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Schedule appointments and provide installation, training, repair, and related services.
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Communicate about appointments, service needs, and customer support.
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Send promotional emails and text messages, subject to applicable consent requirements.
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Understand website activity and measure advertising performance.
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Improve our websites, services, and customer experience.
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Maintain records, protect our business, and meet legal obligations.
Cookies, Google Analytics, and Google Ads
Our websites use cookies and similar technologies, including tools provided by Google Analytics and Google Ads, to understand website use and measure advertising performance. These tools may collect information about your browser, device, website activity, and interactions with advertisements.
Google and other service providers process information according to their applicable policies and our service settings. Learn more about Google’s use of information at How Google uses information from sites or apps that use its services.
You can manage or delete cookies through your browser settings. Disabling cookies may affect certain website functions. You can also review Google’s advertising controls or install the Google Analytics opt-out browser add-on.
Call Tracking, Call Recording, and Text Messages
We manage and measure telephone calls, text messages, and contact-form submissions. Information processed through this service may include your telephone number, message and form contents, call date, time and duration, and information linking an inquiry to a website visit or advertisement.
Calls may be recorded for customer service, training, and quality assurance.
Email and Text Communications
We communicate by email and text about inquiries, appointments, services, and promotions. Marketing text messages are subject to applicable consent requirements. Consent to receive marketing text messages is not a condition of purchase.
You may unsubscribe from promotional emails using the unsubscribe link in an email or by contacting [email protected].
To stop text messages, reply STOP. For assistance, reply HELP or email [email protected]. Message frequency varies. Message and data rates may apply.
Unsubscribing from promotional emails does not prevent necessary communications about requested or ongoing services.
How We Disclose Information
We disclose information to service providers that help us operate our websites, analyze traffic, manage advertising, handle calls and messages, and deliver customer service.
We may also disclose information when required by law, to protect rights or safety, or in connection with a business sale, merger, or similar transaction.
We do not share mobile telephone numbers or text-message opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to service providers that help deliver messages on our behalf.
Information Retention and Security
We retain information for business, customer-service, recordkeeping, and legal purposes. Retention periods vary depending on the information and why it was collected.
We use reasonable safeguards designed to protect information. No website, transmission method, or storage system can be guaranteed completely secure.
Your Privacy Choices
You may contact [email protected] to request access to, correction of, or deletion of your personal information. We will address requests as required by applicable law and may need to verify your identity. Certain records may need to be retained for legal or legitimate business purposes.
Children’s Privacy
Our websites and services are intended for adults and are not directed to children under 13. If you believe a child has provided personal information, please contact us so we can address it.
Third-Party Websites
Our websites may link to other websites. Their privacy practices are governed by their own policies.
Policy Updates
We may update this Privacy Policy periodically. Updates will appear on this page with a revised “Last updated” date.
Contact Us
Hidden Pet Fence of NY
Email: [email protected]
Websites: pupny.com and dogfencealbany.com
