Testimonials

Our realtor suggested Hidden Pet Fence to us when we purchased our house with a huge lot that could not be fenced in with a traditional fence. Our dog was used to a fence from our old house so we were nervous trying something new as she is a hunting dog and very stubborn. They came to meet us at our house and showed us a ton of options and were very informative. We ended up getting the underground fence system, a doggie door and a collar upgrade that connects our phone to her collar to help monitor the fence as well as correct bad behaviors. She used to jump on the kids and the table all the time to steal food and after following the Hidden Pet Fence training tips we were able to end those behaviors all together. We got way more than we imagined from this company and highly recommend to anyone with a dog!

I moved into a new home that had an Invisible Fence brand dog fence already installed. I called the number on the box to schedule an invisible fence repair as it did not seem to be working. It took forever to reach someone and they finally told me it would be a 12 week wait just to have someone come out! My neighbor suggested I call Hidden Pet Fence as they had great luck with them. They were able to send a technician out 3 days later and he fixed the problem in less than an hour and got us a new collar that was compatible with the existing fence system. I highly recommend them over invisible fence!

I’ve had my lab for 10 years and always used a lead to let him outside. He was not a very active dog so this worked for us. This year I adopted a new puppy and didn’t realize it would be impossible to put them both on leads. They were constantly tangled up and it was frustrating. The puppy also needs way more exercise. I found Hidden Pet Fence on Google and was impressed by reviews. They were able to get the job done quickly and provided training for both dogs. My older lab is enjoying this new freedom more than expected and even lost a few pounds. I am very happy with the fence.

Earlier this year we added 2 more dogs to our pack, with 5 total. Each dog has their own personalities and temperament. Our small yorkie is very stubborn and I was worried about how she would take to the fence. Once everything was installed, the technician took time with each dog individually to train. All of the dogs did great and we are very happy to see them running around the yard.

Our groomer recommended Hidden Pet Fence when I told her our husky kept escaping through the garage door. Although we have a fenced in backyard, this has always been an issue and we are always worried that he would get hit by a car. We decided to get the hidden fence installed for the front yard and it protects him from going down the driveway into the street. The best part is, he is totally trained now and knows he can’t get out, so he doesn’t even bolt out the door anymore. We can also have him out on the front porch with us which is a plus. We love it!

We were on a waitlist with another company when I found Hidden Pet Fence on Facebook. We decided to have them out to see what they have to offer, and once they showed us their collar, we knew we wanted to switch! This collar was much smaller and lighter than the others that we saw, and we liked that the prongs move up and down to avoid pressing into the dog’s neck. We have a long haired dachshund and he is very small but the prongs will have to be long to get through his fur. I knew this was a way more comfortable option. We were able to get on their schedule the very next week and everything has gone smoothly so far. Highly recommend! 

My dog’s vet gave us the number for dog yard and they came out right away. I’ve heard horror stories about invisible fence and how their training is harsh, so I was sure to ask about their training methods. I liked what I heard so we went forward with an install. During training, I was able to watch and ask questions and my dog seemed comfortable the whole time. Now he is off leash and enjoying the yard with me. Great work!

My boyfriend suggested we get a electric fence system at Petco and install ourselves. Let’s just say, you get what you pay for and we never even got it working. I called Hidden Pet Fence after seeing some signs in my neighborhood and they came to the rescue. They offered to fix what we had done and we could use the stuff we had purchased, but I wanted to upgrade to the professional stuff. It was well worth the money and I’m happy I called.

We have a fenced in backyard but a huge issue with the dogs jumping all over the kids play area. They would make a muddy mess and we just wanted them to stay in the grass. I started researching some options and although I wasn’t sure if Hidden Fence could help we called to talk anyway. They explained that they would set up a loop around the yard, with another loop around the play area to keep the dogs out. They were able to get it done in just a couple of weeks and our problem is now completely fixed! Thanks so much!

I have 3 poodles who have unlimited energy. My biggest concern was that they would be able to get through the fence, but was relieved that Hidden Pet Fence gives a guarantee and their collars work beyond the wire instead of turning off. To my surprise, they took to the training quickly and have never run past the fence! Yay!!

I needed an invisible fence repair after getting some landscaping done. Invisible fence came out and said they were unable to fix the fence and I would need to buy an all new line, which they needed to schedule out 4 months ahead of time. I called Hidden Pet Fence to see if they could come out sooner, and they sent a technician who was able to fix my invisible fence within one hour and saved me over $1000. So grateful they were honest and I will now be a lifelong customer. 

Our dog was very jealous when our neighbor got their underground fence installed and all of a sudden their dog didn’t need a leash! We finally took the plunge and booked our install and all we can say is we wish we did it sooner. Our dog is sooo much more happy now that he’s not tied to the porch. It has been great for all of us and we recommend to anyone with a dog!

I got my boxer from a local rescue who recommended Hidden Pet Fence. I’ve never had an invisible fence before, but someone came out and explained everything to me. The price was much lower than I expected so I signed up. We’ve had it for about 6 months now and my dog is so happy with it.

The customer service ay Hidden Pet Fence is excellent. Whenever I call for a battery or need anything really, they are supper responsive and helpful. 10 out of 10!

I recently moved from an apartment to a house with about an acre of land. My beagle was used to going on a few walks a day, but once we moved she would bark and jump at the front door constantly to go out. There are tons of dogs in the neighborhood and I wouldn’t dare let her out without a leash. I started researching off leash training and that’s where I got the idea for a hidden fence. This company had great reviews and training was included in the product so I was sold right away. We are now in the middle of training and she is already starting to respond to the beep that the collar makes. I’m loving it so far!

My family has used other companies in the past that work for some dogs, but always had issues with our huskies. I knew once we purchased our forever home we needed to get the best of the best. We definitely found that with Hidden Pet Fence! The collar works past the line and they have a much wider range of settings. It was also a little cheaper than the other company. 

The team at Hidden Pet Fence is by far the best in the area. You don’t have to worry about a new person coming every time, or getting someone that doesn’t know what they are doing. Everyone is great. They are locally owned which is always better than a franchise. They are by far the best option!

“My chihuahua puppy is only 4lbs and not going to get much bigger. Whenever I saw an electric fence collar I thought they were way too big for her! I searched online and learned Hidden Pet Fence has the smallest collars in the industry. They came out to give me a quote and I got to see a collar. It was much much smaller than I had seen before and very light as well. The little “prongs” that rest on the dogs neck also bounce to be more comfortable as well. The representative also explained that they have the most gentle training settings on their collars. The collar definitely sold me. The whole process has been a breeze and we are loving our Hidden Pet Fence!”

“Our hound has always been okay off leash, however he never stops digging in our landscaping! He would get so dirty and east mulch and rocks to the point of being sick. Our vet referred us to Hidden Pet Fence. I have always been skeptical of underground dog fences as you always hear horror stories of dogs running through them. Once I talked to them I learned that they guarantee it will work and offer training. Even better, they put in an additional loop around my landscaping so he can no longer dig in there! We got him some new toys to keep him occupied and he is doing great on the fence.”

“We moved into a house that already had an old invisible fence system in it. Our previous property had a chain link fence so our dog was already used to having freedom. I called invisible fence (because that was the number on the box) and when they came out they said everything had to be replaced. We were bummed since we weren’t prepared to spend thousands of dollars after our move. We then got a postcard from Hidden Pet Fence that said they can fix invisible fence systems so we called them to give them a shot. They hooked everything up and the wire only had one break that took 15 minutes to repair. We also got a new collar since the old invisible fence collar was big and bulky for our small cavipoo. We spent about a fourth of what invisible fence demanded.. moral of the story is always get a second opinion from a reputable company!”

“After 2 winter seasons with my Rottweiler I knew I had to make a change. I am disabled and going outside in harsh conditions is extremely difficult. My rotti is pretty well behaved but can pull any lead right out of the ground. Calling Hidden Pet Fence was the best decision I could have made. They were highly recommended by several neighbors. I was more than happy to work with a locally owned company, and very pleased that their products are also manufactured in the USA. Great people and a great company to work with!”

“Unfortunately I found Hidden Pet Fence too late, after I spent a ton of money with another company. What a terrible decision on my end.. the install didn’t take very long but to my surprise they didn’t even train my dog that day, as they told me at the sale. They said they always start training outside a couple of weeks after the install which makes no sense! I called and sat on hold for almost an hour to schedule a training session.. just for them to tell me they were booked out 6 weeks! I couldn’t even believe it. I have a husky that definitely requires professional training. I started researching dog trainers and behold, a local dog fence company, Hidden Pet Fence. I called them and explained the situation and they were more than helpful. They sent out a trainer two days later who worked with us for 45 minutes. They gave me some instructions to slowly get my dog off leash and even reached out a week later to see how things were going. I scheduled them to come out one more time just to make sure it was safe to take the leash off. They were so understanding and even gave me a discount on the second session. I am beyond grateful to have found them, just wish I would have earlier!” 

“Our French bulldog absolutely loves being outside but unfortunately likes to take off after the neighbors dogs! We didn’t want an unsightly above ground fence, so we called Hidden Pet Fence from a recommendation from our vet. They are awesome and truly a full service company! The technician really went above and beyond. Great job!”

“Our yard has tons of obstacles and a creek that our lab loves to play in. I had a few companies out who refused to do anything with the creek, telling me that the wire they use would be destroyed and it would take too much time to install. I heard about Hidden Pet Fence on a Facebook group and gave them a call. Not only were they willing to include the creek, they have a wire warranty to back up their product. The wire they use is way better than standard invisible fence wire and has extra protection. We’ve had it for a year now with no issues and my dog still gets to enjoy the creek without going too far.”

“We LOVE our Hidden Pet Fence system!! The company is always a pleasure to work with and my shy pup was able to come out of her shell and finally enjoy the yard after 2 training sessions! 

“I had another company come out and tell me it was not possible to install a fence in the back yard only. There is no door on the front side of the house for the dogs to get out of and I really did not want anything across my driveway. Luckily I also called Hidden Pet Fence because they did it with no problem! It was a customized design but they never told me it was impossible. They were able to do the install in 2 weeks and get my dogs trained. “

“Many Many years ago we used Invisible Fence for an install and it was a huge mistake. They were totally dishonest at the estimate and we paid for it big time. Once we moved to our forever home, we looked for other options. Our dog groomer recommended Hidden Pet Fence and our experience has been so much better! From the customer service, to the training, everything was much more professional and easy going. My dog was much happier during the training sessions and is doing great on our fence. Thanks!!”

“We had Ralph and Hidden Pet Fence instal a hidden fence with a rechargeable collar for our Jack Russell terrier. The service was great! He came out to give us an estimate and and to describe the way the fence works. It was installed the following week. The only issues we had was that the Time Warner line that came into the house was causing the collar to go off. They were out to fix it the following day. The service from them has been great. Since then we have been able to access the staff and get and needed assistance. I would highly suggest Ralph and Hidden Pet Fence of Rochester and the rechargeable collar!”

“Just want to thank the guys that were out on 4/14/15. Not only was my appointment scheduled rather quickly, the guys were prompt, courteous, and efficient at there job. Thanks for the Job Well Done!!!!”

“The upgraded collar is amazing! Being able to send the sound “warning” to Barkley’s collar when he is going nuts snaps him right out of it. The phone app is so cool wish we got is sooner.”

“The customer service is awesome on the phone and in person. They are not pushy, and explain the fence and provide ongoing training for the dogs. They are very flexible when scheduling trips to my house. With work, and all the kids sporting events, that is somewhat challenging to be home. I highly recommend them.”

“We are all very happy with this company! The owner Ralph is great to work with , and Nick did a great job with putting it in. I was sceptical of getting an invisible fence because I have one 4lb and one 148 lb dog, and I have worked in a vet office for over 12 years, and have heard bad things about invisible fences. The 3 main negatives i hear from clients were 1- sores on the dogs neck 2- small dogs being shocked and scared 3- big or energetic dogs run through… The complaints were never from someone that used Ralphs fence. When I met with him, he showed me comfort contacts, to stop the sores on the dogs and cats necks. He explained positive , not hurtful training that is 100% succesful, and there is a collar for stubborn, energetic or fast dogs, with a different type of training that will keep any dog in. The collar works past the line, and that is a huge advantage over other invisible fences. Once my top 3 concerns were covered, I knew this was going to be the right choice. Plus it was $3000 less then a chain link fence that my little one might dig under. AND they did the front yard , which the chain link would have been double the cost then just the back yard.”

“I originally bought my Hidden Pet Fence when I lived in Greece and Ralph did a great job with the fence and the dog training. My neighbors were especially happy because now I could let my dog outside and she would do her business on my lawn and not there’s! When I moved to the eastside 5 years later, to a house that had an Invisible Fence, he came right out and made the necessary updates, flagged the property and re-trained the dog. It was a seamless thansition. Great job Ralph!”

“We got a quote from the owner Ralph and everything he told us about at the estimate exceeded our expectations. We would highly recommend his company to anyone.”